Quality Management
We have a full-time Quality Management Team (QM Team), which oversees the implementation and improvement of our quality management systems. The focus is on the following areas:
Drafting of patent specifications
Comments on Office Actions
Adherence to deadlines
Responses to inquiries
Fees and billing
The QM Team collects data through auditing and feedback from clients. This data is analyzed, and work-flow and quality guidelines are designed accordingly. The QM Team also conducts evaluation and training of the firm’s members.